Refund policy

Coyote Wood Return & Refund Policy

We want you to be happy with your Coyote Wood purchase. Because our products are handcrafted from natural materials, each piece is unique and may have variations in wood grain, color, figure, knots, and other natural characteristics. These variations are part of the character of handmade wood products and are not considered defects.

Returns

We accept returns of eligible, non-custom items within 14 days of delivery.

To be eligible for a return, the item must be unused and in its original condition. Please contact Coyote Wood before returning an item so we can provide return instructions. Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or the return is the result of an error by Coyote Wood. Original shipping charges are non-refundable.

Custom and Personalized Items

Custom, personalized, made-to-order, specially commissioned, or otherwise modified products are final sale and cannot be returned or exchanged, except when the item arrives damaged or defective, or when Coyote Wood made an error in fulfilling the order.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged during shipping, defective, or you receive the wrong item, contact us as soon as possible. Please include photographs of the item and packaging when applicable so we can evaluate the issue and make it right.

Depending on the circumstances, we may offer a replacement, repair, or refund.

Refunds

Once an authorized return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method.

Please allow additional processing time for your bank or credit card company to post the refund to your account.

Contact Us

Questions about a return, refund, or damaged order can be submitted through the contact information provided on coyotewood.com.